Wow Mall - Rwanda's #1 Fashion Marketplace

    Terms and Conditions

    Last updated: January 15, 2026

    1. Acceptance of Terms

    By accessing and using Wow Mall, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

    2. User Accounts

    When creating an account, you agree to:

    • Provide accurate and complete information
    • Maintain the security of your account credentials
    • Notify us immediately of any unauthorized access
    • Accept responsibility for all activities under your account
    • Not share your account with others

    3. Purchases and Payments

    • All prices are listed in Rwandan Francs (RWF)
    • Prices are subject to change without notice
    • We reserve the right to refuse or cancel orders
    • Payment must be made at the time of purchase
    • We accept various payment methods as displayed at checkout
    • You are responsible for any applicable taxes

    4. Vendor Responsibilities

    Vendors on Wow Mall agree to:

    • Provide accurate product descriptions and images
    • Honor all confirmed orders
    • Ship products within the specified timeframe
    • Comply with all applicable laws and regulations
    • Maintain product quality standards
    • Respond to customer inquiries promptly

    5. Shipping and Delivery

    • Delivery times are estimates and not guaranteed
    • Shipping costs are calculated at checkout
    • Risk of loss passes to you upon delivery
    • You must provide accurate delivery information
    • Wow Mall is not responsible for delays caused by third-party carriers

    6. Returns and Refunds

    Please refer to our Returns & Replacements policy for detailed information about returns, exchanges, and refunds. Not all items are eligible for return.

    7. Intellectual Property

    All content on Wow Mall, including text, graphics, logos, images, and software, is the property of Wow Mall or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

    8. Prohibited Activities

    You agree not to:

    • Use the platform for any illegal purpose
    • Violate any laws or regulations
    • Infringe on intellectual property rights
    • Transmit viruses or malicious code
    • Harass, abuse, or harm other users
    • Attempt to gain unauthorized access to our systems
    • Engage in fraudulent activities

    9. Limitation of Liability

    Wow Mall shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. Our total liability shall not exceed the amount you paid for the product or service in question.

    10. Dispute Resolution

    Any disputes arising from these terms shall be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved in accordance with the laws of Rwanda.

    11. Modifications

    We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the modified terms.

    12. Contact Information

    For questions about these Terms and Conditions, please contact us:

    Email: contact@wowmail.rw

    Phone: +250791891254

    Hours: Mon-Sun 09:00-19:00