Returns & Replacements
Return Policy
At Wow Mall, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of delivery for a full refund or replacement.
Eligibility Criteria:
- Items must be unused and in original packaging
- Tags and labels must be intact
- Return request must be initiated within 14 days of delivery
- Proof of purchase (order number) is required
How to Return an Item
- Log in to your account and go to "My Orders"
- Select the order containing the item you wish to return
- Click "Request Return" and select the reason
- Our team will review your request within 24 hours
- Once approved, you'll receive return instructions
- Pack the item securely and ship it back
Refund Timeline
Processing Time
Returns are processed within 3-5 business days after we receive the item
Refund Method
Refunds are issued to your original payment method
Credit Time
Please allow 5-10 business days for the refund to appear in your account
Non-Returnable Items
- Intimate apparel and swimwear
- Personalized or custom-made items
- Items marked as "Final Sale"
- Beauty products that have been opened
- Gift cards
Need Help?
If you have any questions about returns or need assistance, please contact our customer service team:
Phone: +250791891254
Email: contact@wowmail.rw
Hours: Mon-Sun 09:00-19:00