Privacy Policy
Last updated: January 15, 2026
Introduction
Wow Mall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Account credentials (username and password)
- Payment information
- Purchase history and preferences
- Communication preferences
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your account and orders
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Personalize your shopping experience
Information Sharing
We may share your information with:
- Vendors: To fulfill your orders
- Service Providers: Payment processors, shipping companies, and analytics providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
We do not sell your personal information to third parties.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: contact@wowmail.rw
Phone: +250791891254
Address: Kigali, Rwanda